About the app
Your customers need multiple channels to reach you. This app helps keep track of customer support requests, billing inqueries, service outage reports, and more across your many channels. It can even bring together key metrics like Time to First Response, Time to Resolution, NPS / Survey scores, and more. The key component is this app is the incredibly powerful and flexible Vizlib Custom Report. Ask and answer any question you can imagine of the data, without needing to pre-build any charts or tables. If you usually need lots of Excel files or tons of pivot tables to answer questions, this app will change your mind about what self-service analytics can do to improve your business.