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Boosting Qlik Sense adoption with Vizlib’s intuitive UX

Industry: Healthcare

Locations: Germany

Area served: Global

Hermes Arzneimittel Holding GmbH is a leading supplier and manufacturer of high-quality healthcare products. They pride themselves in uniting tradition with expertise and cutting-edge technology to meet the changing needs of their customers. We recently chatted with Christian Kuhn, their Team Lead Regulatory Affairs International, to explore how they use Qlik plus Vizlib to boost their analytics usage.

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Slow visual analytics adoption

The company has not traditionally put a lot of focus on visual analytics, as most employees are used to reading data in tables. Christian explained that their preference for table formats “originates from working within the QlikView environment,” and seemed to naturally become the norm for how the company analyses data.

But as the business evolves, they are beginning to appreciate the benefits of a more visual approach to data analysis, powered by  Vizlib’s user-friendly products for supercharging their Qlik Sense. With Vizlib + Qlik, they’re experiencing first-hand how visual analytics can simplify data for their end users. For instance, Christian added, “[w]e are now implementing visual charts for management,” which ensures that the business gets the right insights at the right time.

Using Qlik Sense to improve manufacturing outcomes

The business uses Qlik Sense primarily to manage and streamline manufacturing processes in their production control department. Christian elaborated that they need to get the data into a particular structure in their manufacturing environment before they can use it in further processes. Once the format is right, they export the data to other business solutions that ultimately ensure maximum process efficiency.

“I recently had an export requirement that relied on a specific format, and I know we couldn’t have done it with normal Qlik Sense. It was easy with Vizlib Pivot Table. And for me, as a developer, that’s a big factor.”  Christian Kuhn, Team Lead Regulatory Affairs International, Hermes Arzneimittel Holding GmbH

Sales is another key department at Hermes Arzneimittel that benefits from Qlik. A common use case there is for analysing turnover. And across the organisation, the business is using Qlik Sense to extract value from their data, especially using big tables. For them, “having everything in one place,” is incredibly helpful.

Yet, Christian shared that there were “some business requirements we simply couldn’t achieve,” through their native Qlik solution. However:

“With Vizlib, we can do everything we want.” Christian Kuhn, Team Lead Regulatory Affairs International, Hermes Arzneimittel Holding GmbH

The need to go beyond native Qlik Sense

Vizlib’s user experience boosts Qlik adoption

At Hermes Arzneimittel, the product team was not satisfied with the limitations of Qlik’s native capabilities. So, to boost their Qlik Sense adoption, the business started using Vizlib’s value-adding products. And their analytics “changed entirely when I discovered Vizlib,” Christian stated. And now, their users are more enthusiastic about using Qlik.

Another key benefit of adding Vizlib was that the team could smoothly migrate their analytics from QlikView to Qlik Sense. And even though users get used to working with a particular platform, the change was not tough with Vizlib, Christian explained. “Vizlib has helped us a lot in getting people to use the tool [Qlik Sense] more.”

In fact, Christian shared that as a business, they don’t use Qlik Sense without Vizlib.

Vizlib Library

When it comes to specific Vizlib products and extensions, the discussion fell on Vizlib Library. The data team appreciates the ease of use when exporting from Vizlib Pivot Table (part of the Library product), for instance, to streamline their processes.

Another Vizlib Library extension they leverage is Container Grid. This was something they found lacking with native Qlik Sense, Christian explains.

Vizlib Container Grid

“We’re using the Container Grid a lot. I really like it because it offers so much information in one place without switching a lot.” Christian Kuhn, Team Lead Regulatory Affairs International, Hermes Arzneimittel Holding GmbH

Vizlib Sheet Menu

Also, “Vizlib Sheet Menu enables us to customise the design with our company colors without having to do advanced web development. It was something we couldn’t do otherwise as we didn’t have the time for it. It’s really a time-saving object for us.” Christian explains.

More design freedom with Qlik + Vizlib

A self-service approach for the future

With their business intelligence, they’ll be looking into more Self-service analytics next, and foresee this bringing the business even bigger benefits. As more business users work with data, many want clear instructions on how to work with data. However, “it’s a time-consuming process for us to offer users the help they need in order to get started. But the more we get into it, the more they’re able to use it on their own.”

“Visualising processes, like in a ticket system” is likely the next use case they’ll explore with Vizlib, Christian concluded.

 

We’re glad we’ve been able to support their migration from QlikView to Qlik Sense and boost adoption with Vizlib’s familiar, intuitive user experience.

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