Team Focus: A New Customer Success Manager Joins Vizlib

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Nothing gives us more joy than bringing talented people to the V-team. Today, we’re thrilled to announce Giuseppe Lolli has joined Vizlib as Customer Success Manager. With a solid background in IT consulting, valuable experience in pre-sales, and technical expertise in the BI and analytics domain, Giuseppe will take on the role to help customers realise the value and full potential of our product family for Qlik Sense.

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What does a Customer Success Manager do, you may ask? As a new role in the industry, it can take many forms and shapes, but the ultimate goal is to ensure that customers achieve their desired outcomes and take the shortest route to value.

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We know that our expanding extension product portfolio brings a wealth of solutions to the table, but it also means the evaluation process gets a little longer and more complicated. Giuseppe will work closely with existing customers to help them discover the products and features they need to achieve ROI within the shortest possible time. (like a personal data visualisation coach of sorts ?)

And here are a few fun facts you won’t find on his CV…

Fun facts & musings

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Before Vizlib: I originally graduated in computer science. For the past 14 years, I’ve been working in IT with a strong focus on BI and EPM technologies.

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The mission at Vizlib: I’m a huge fan of data visualisation best practices. My goal here at Vizlib is to enable our customers to visualise their data in the best possible way as well as provide them with advice and technical expertise to help them unlock the value of Vizlib.

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Favourite chart: Combo chart

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Special skills: Great cook, better than Gino D’Acampo! Business-related: customer management, consulting, pre-sales, BI and data visualisation. I also speak 5 languages.

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Favourite show: The Big Bang Theory, Game of Thrones (disappointed about the way it ended)

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Favourite quote: “One day the machines will be able to solve all the problems, but never one of them will be able to put one” – Albert Einstein

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Ask me about… Travel (Greece in particular), science, technology, food, movies, Apple products or photography.

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Favourite emoji: ?